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The web abounds with stories of people getting similar calls from people pretending to be law enforcement or, even more frighteningly, the IRS, claiming that you owe unpaid taxes and that you need to pay up. If you get one of these calls, they’re not actually from the IRS — as the IRS itself explains, if you owe taxes, the agency will mail you an official notice, rather than shaking you down over the phone — they are scammers, and for them, business is booming. That’s because advances in technology have allowed scammers to place billions of calls a month, and they can even disguise their phone numbers in the process. The two tools that have made this all possible are robocalls and number spoofing. Here’s how they work. Attack of the robocalls: A crime of convenience Robocalls are simply prerecorded messages; they’ve been in use for a long time, for valid reasons. According to the Federal Trade Commission (FTC), robocalls are acceptable for purposes such as “to let you know your flight’s been cancelled, reminders about an appointment, or messages about a delayed school opening.

” However, the FTC strictly forbids businesses calling people to “promote the sale of any goods or services.” So why are so many spam and scam calls happening these days? “Spoofing,” is a process where a caller ensures that their number shows up differently on caller ID. For starters, it’s become much easier, thanks to technological advances. Telemarketers are no longer bound by landlines; voice over IP (VoIP) services have enabled telemarketers to spit out a deluge of calls, rolling down the list through every number they can find, with little effort or cost. If you answer one of these calls, a few things could happen.

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A prerecorded message might play, offering you fabulous prizes like a free vacation, or an attractive service like reducing the interest rates on a credit card, inviting you to press a number and speak to a live operator. They could also take a more sinister approach, impersonating law enforcement and scaring you into paying them. Although these scams may seem ridiculous, they can work The aggressive nature of the call can make people panic, and often scammers will have information on their target (like a home address) to make the call seem more legitimate. Given that individual scammers can cheaply make hundreds or even thousands of calls a day, they only need relatively few people to bite. Spoofing: Phone numbers in disguise One of the strangest things you may have noticed about robocalls is that they come from numbers that look a lot like your own. The area code and even the first three digits might match yours, leading you to think you’re getting a call from someone nearby, like a local business or coworker.

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Then you answer, only to hear a prerecorded message or human scammer on the other end. This is called “spoofing,” a process by which a caller ensures that their number shows up differently on caller ID. The technology itself is legal, and has legitimate uses (for instance, if you need to make a business call on a personal phone and want your office number to show up on the other end). However, when it comes to telemarketing, the Federal Communications Commission (FCC) states that companies must use their own phone numbers.

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